Victor purchased a Craftsman Model 28985 Garden Tractor with the snow thrower on October 5, 2010 through todaysmower. As you already know this is Sears finest tractor to date. It’s a lot more expensive (and heavier) than the LT and YT series tractors and is not on display at most of the stores.
That being said, it is a special order tractor for our area of the country and it took Sears a couple of weeks to get the snow thrower, mulch kit, tire chains, wheel weights and the estate tractor itself to him. I showed you some pictures he took of the snow thrower two weeks ago and when the tractor arrived last week. (See Below)
Victor made a really great video of the tractor. He went over every detail of the unit from the controls, to the deck and engine. Thanks Victor for taking the time to do this and sharing it with us!
A couple of things as you watch the video. The tractor came with a hole in one front tire and the steering wheel cap was missing. When you order a tractor from Sears online it comes to the nearest Sears store in your area. When it arrives it is in a crate and needs to be taken out of the crate and assembled. The local store warehouse crew or delivery team does this. The assembly is usually just putting on the steering wheel, hooking up the battery, and on some units, installing the seat or deck. In this case the cap for the steering wheel was either missing or they didn’t snap it on tightly. The hole in the tire is also not common and they may have rolled the tractor over a nail when they removed it from the crate.
If you have this happen to you just call the delivering store and tell them. They will either offer to get you the part and you can install it yourself or they will ask you to call 1-800-4MY-HOME and schedule a service tech to come out and fix the unit. The service techs are better equipped to get you the parts or to make the repairs than the store so don’t feel like you are getting the runaround. The service tech route is the best way and the easiest for you and Sears.