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Problems With Craftsman Turn Tight Technology – Updated for 2012

2012 update!

From Craftsman: At just 6 inches, Craftsman Yard & Garden Tractors continue to set the bar with the tightest turning radius among all major brands in it’s class, beating the closest competition by 50%! The Turn Tight Technology has not changed from 2011, but Craftsman Lab testing has validated that the technology and has found the turning radius is not 8 inches as previously advertised, but 6 inches!  If you have a 2011 model, be assured that the steering on your tractor is actually 6 inches.

Let’s get a perspective on this problem.  Is it even a problem?

2012 Update: My Perspective

After a season I have to say there have been no problems with the turn-tight on the YT3000, YT4000 and YT 4500 tractors. Everyone likes the turning radius and it is plenty tough enough to handle all your mowing.

The only concern I have heard was from 2 GT6000 owners.  They had problems with the tie rod bending.  We were able to determine with the one tractor that they were driving it like a sports cars and going way too fast around the corners. This was causing the tie rod to bend. Go ahead and read the rest of this article to find my solution.

The other tractor we were never able to find the exact problem why they tie rods were bending.  Sometimes it’s not possible to troubleshoot using email icon smile Problems With Craftsman Turn Tight Technology   Updated for 2012

2011 Article:

There will be thousands of you who will be looking to buy a new mower this year and you will consider the new Craftsman yard and garden tractors with Turn Tight Technology.  You will read the reviews on mysears, craftsman.com, viewpoints, consumersearch, and the tractor forums. You will find many helpful reviews and a few reviews from people who hate this new steering.  I want to spend a little time explaining why you will read some of these negative reviews.

Untitled 300x300 Problems With Craftsman Turn Tight Technology   Updated for 2012

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If you remember in 2010 I wrote an article on the steering on the new Craftsman Professional tractors.  I warned you that to go below a 14 inch turning radius the new lawn tractors had a “negative camber” that was very different from the steering you were used to on your old Craftsman.  This new Turn Tight steering is also different from what you are used and it will take a few simple changes in the way you drive to make it work well for you.

This is the first time this tight of turning radius (6 inches) has been offered on a residential mower, but extremely small radius turning has been available on commercial mowers since the 70’s.  This tight of steering is similar to the steering used on the old front mount commercial mowers.  The Toro Groundsmaster, Jacobson Turfcat and John Deere F930 all used a radical steering to give those mowers a very tight turning radius.  I have a lot of experience driving and owning these older units, so I want to give you a little heads-up with your new tractor.

I want to make one thing perfectly clear. I like this new Turn Tight Technology.  I think it is the  answer that most of you have been looking for that want the maneuverability of a zero-turn mower but don’t want the hassles of a zero-turn.  Zero-turns are expensive,  notorious for tearing up your lawn, being hard to learn to drive and the residential zero-turns in particular, being terrible on hills.  Besides…these new tractors will pull stuff!

Ok, So what problems will some owners have with the new Turn Tight Steering?

1. Speed. When grass is very wet or very dry is becomes slippery.  Especially when you are mowing downhill it can be slippery enough that your tractor will not want to turn well.  Because you are inside the magical “14 inch” radius the
Turn Tight will be a little more sensitive to these types of turns and there will be times when you can’t use the Turn Tight feature.  So what do you do?  Plain and simple – slow down to make your turns.   When you come up to your turn slow down to a “walking speed” and then make your turn.  Use common sense (your own experience mowing your lawn) to determine when you need to slow down and make a turn.

2. Camber and Radical Geometry. To help you turn Craftsman has put a small amount of negative camber into the steering.  This causes the wheels to “tilt” towards the inside when you make a very sharp turn.  This helps the tractor turn better, but …… if you mow in extremely sandy soil the front wheels may dig in and leaves scuff marks when you make the turn.  So if you typically mow more sand burrs than grass you may find that you can’t use the Turn Tight feature without tearing up your lawn.  The solution, don’t turn it as short as the actual mower will turn.

3. Wide Stance and Obstructions. Structurally this new front steering has been beefed up to handle the tighter turning radius but you need to realize it is now 2 inches wider than your old Craftsman riding mower.  This means that you and your teenager need to watch out for the tree sticking out of the ground and the corner of the foundation the first few times you mow.  If you smack a tree with the front steering going full speed you may just bend or break it. The front wheels are now as wide as a 42 inch deck.  If you do a lot of trimming and have inside curves in your landscape beds I suggest going with a 46 inch or 54 inch deck

4. Making sense of the negative reviews.

Let’s put the negative reviews you may read into perspective.  There will be thousands of you who buy these new tractors.  But how many will actually go back to the review sites and tell everyone else how you like your new yard tractor?

I haven’t asked Sears, Kmart and the review sites for specific data, but my educated guess is for every thousand mowers sold, 2 to 3 people write a review.  And those reviews are skewed by owners who either really like their mower well enough to tell everyone else or by owners who have had problems with the mower (or the retailer) and need to vent.  This skewing is further compounded by the fact if one person is really unhappy they will go to ALL the review sites and vent.

If each of the 1000 Sears Full-Line stores sell only 20 yard tractors a year and each of the 1500 Sears Essentials, Sears Hardware and Sears Hometown stores sell only 10 a year that means at least 35,000 tractors sold.  How many reviews do you typically see on a review site?  Thousands?  No, Go take a look on Sears.com.  You will see 10 reviews, 26 reviews and in a few case maybe 60 or 70 reviews for a given tractor.

So when you read 5 negative reviews for a yard tractor on one of the review sites remember that there are at least another 5000 people out there who are satisfied enough with the tractor not to write.

2012 update: I also have realized that many customers have problems and write negative reviews because they don’t want to use the methods Sears has to get their problem resolved quickly and fairly – they just want to gripe and complain.  There are ways to get your problem resolved. 1st read your sales receipt.  There are specific ways and phone numbers on the receipt to help you.

Here are the four main numbers you need to know at Sears: Always call the repair number before you call a Sears Store or return a mower to a store.

Repair

1-800-469-4663

Delivery

1-800-732-7747

Installation

1-800-326-8738

Part Orders & Inquiries

1-800-366-7278


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